APPOINTMENTS

How to book an appointment?

or

Phone/SMS

0422 550 256

or

Fill out the form below to request an appointment:

APPOINTMENT CANCELLATION POLICY

Here at Torquay Chinese Medicine, we are a very busy clinic that runs 'by appointment only', meaning that your therapist has put aside their time and a clinic room has been reserved, exclusively for your treatment. While we understand life can throw unexpected events our way,

we do require at least 24 hours notice for all appointment changes or cancellations.

We often have a waiting list, and sufficient notice allows us time to offer your appointment to another patient who might really need it.

If you cancel your appointment with less than 24 hours notice, we reserve the legal right to charge a reasonable cancellation fee that reflects actual costs incurred by our business, and you will be charged the full cost of the treatment.

After booking your appointment, a Booking Guarantee email will be sent to you.  In order to guarantee your booking, you’re required to provide your card payment details by clicking on the link ‘cancellation fee payment details’.  The link provided will take you to Tyro Health (Medipass) which will require you to enter your card details.  

We will only charge your card in the event a cancellation fee is applicable, and according to our cancellation policy.

If you fail to provide your card details for this purpose, less than 24 hours prior to your scheduled appointment time, we cannot guarantee your booking and reserve the right to cancel your appointment.

Please note: Tyro Health securely stores your card payment details using encryption and tokenisation, following PCI DSS standards.  Torquay Chinese Medicine does not store or have the ability to access or share your card information.

We understand that emergencies or extenuating circumstances sometimes might occur, and we are committed to being understanding in those instances.  However, please note that by scheduling an appointment at our clinic, you agree to the terms of our cancellation policy outlined above.