APPOINTMENT CANCELLATION POLICY

When you book an appointment with us, you can expect that a treatment room has been reserved exclusively for you, and your practitioner has put aside time specially to treat you. We often have a waitlist, and sufficient notice when changing/cancelling your booking allows us time to offer your appointment to another patient who might really need it. Considering this,

We require minimum 24 business hours notice for all appointment changes / cancellations.

If you change / cancel your appointment with less than 24 business hours notice provided, we reserve the legal right to charge a reasonable cancellation fee that reflects actual costs incurred by our business, and you will be charged the equivalent cost of the treatment booked.

To guarantee appointments at our clinic, all new patients are required to provide their card payment details (and a $1 deposit, to ensure card details are valid) at the time of booking.

Your card details will be securely stored via Stripe* and we will only charge your card in the event a cancellation fee is applicable, and according to our cancellation policy.

We understand that emergencies or extenuating circumstances such as sudden illness sometimes occur, and we are committed to being understanding in those instances. However, please note that by scheduling an appointment at our clinic, you're agreeing to the terms of our cancellation policy outlined above.

*Please note: We use Stripe to securely store your card details, utilising advanced encryption and tokenisation in full compliance with PCI DSS standards. Torquay Chinese Medicine does not store or have the ability to view or share your card information.