APPOINTMENT CANCELLATION POLICY

Here at Torquay Chinese Medicine, we often have an extensive waiting list of patients who would like an appointment, and as such we require at least 24 hours notice for appointment changes or cancellations. Sufficient notice gives us time to offer your appointment to another patient who might need it.

If insufficient notice is provided (less than 24 hours), we reserve the right to charge a cancellation fee that is equivalent to 50% of the consultation fee. If a patient fails to attend their appointment and provides no notice (i.e ‘no shows’), then a cancellation fee of 100% of the consultation fee will apply. Cancellation fees will be invoiced and payable within 7 days, thank you for your understanding.