When you book an appointment with us, you can expect that a treatment room has been reserved exclusively for you, and your therapist has put aside time specially to treat you. We often have a waitlist, and sufficient notice when changing/cancelling your booking allows us time to offer your appointment to another patient who might really need it. Considering this,
Any appointment changes / cancellations with less than 24 hrs notice provided will attract a cancellation fee.
We reserve the legal right to charge a cancellation fee that reflects actual costs incurred by our business, and you will be charged the full cost of the treatment.
After booking your initial appointment with us, a Booking Guarantee email will be sent to you which will request you to provide your card payment information* for appointment cancellation fees.
We will only charge your card in the event a cancellation fee is applicable, and according to our cancellation policy
If you fail to provide your card information for this purpose, less than 24 business hours prior to your scheduled appointment time, we cannot guarantee your booking and your appointment will be cancelled.
We understand that emergencies or extenuating circumstances such as sudden illness sometimes might occur, and we are committed to being understanding in those instances. However, please note that by scheduling an appointment at our clinic, you're agreeing to the terms of our cancellation policy outlined above.
*Please note: We utilise Tyro Health to securely store your card details using encryption and tokenisation, following PCI DSS standards. Torquay Chinese Medicine does not store or have the ability to view or share your card payment information.
